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Review of the Newbury Building Society, Savings:

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Excellent customer service

As a new customer it seems Newbury really value their members. Reviewed on: 23rd December 2023

Reply from Newbury Building Society Thank you for your review. Response date: 3rd January 2024

Review of the Newbury Building Society, Savings:

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Opening Bond account online

I used myaccounts to open a fixed rate bond (29/07/26). When thinking about whether to open a bond, there was inadequate information online about how to fund it. Questions such as how long do I have after opening to fund the bond; can I add funds from more than one source or over more than one day. I was surprised at the requirement to upload identity documents, given that I was an existing member of the society and of the fact that it took over a week after uploading before I could fund the bond. I tried to fund the new bond by transferring money from my Treasure Plus account. This just gave an error response and a phone number to ring. When I rang I was told that I couldn't transfer online, but the staff had to do it. They did the transfer for me efficiently the same day, although I was surprised that no security questions were asked before accepting my request. Reviewed on: 22nd December 2023

Review of the Newbury Building Society, Mortgages:

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Small and friendly

Personal approach to customers, although communications could have been better Reviewed on: 22nd December 2023

Reply from Newbury Building Society Thank you for taking the time to leave us this review, we do appreciate it. Response date: 3rd January 2024

Review of the Newbury Building Society, Mortgages:

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Paying off mortgage

Very easy - good service from lady on the counter. Reviewed on: 22nd December 2023

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a review, thank you. Response date: 27th December 2023

Review of the Newbury Building Society, Savings:

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Great experience

I applied online, it was a quick and simple process Reviewed on: 22nd December 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 27th December 2023

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