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Review of the Newbury Building Society, Savings:

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Good service

Opened an account - friendly informative staff, enjoyed the face to face interaction. Reviewed on: 22nd December 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 27th December 2023

Review of the Newbury Building Society, Savings:

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Unlocking Savings Accounts on line

Received excellent assistance in getting my accounts unlocked this morning Reviewed on: 22nd December 2023

Reply from Newbury Building Society Thank you for taking the time to provide feedback - we appreciate it. Response date: 22nd December 2023

Review of the Newbury Building Society, Mortgages:

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The longest process of my life

From the time our mortgage application was submitted it took TWO MONTHS for us to get our mortgage offer. We had already sent a plethora of paperwork and documents and we would keep receiving requests for the same documents every week or so. This was the longest part of our homebuying process and we nearly lost our window of opportunity to move in to our new home before our tenancy was up. If the offer had taken even a few days longer we would have had nowhere to stay in the gap between our tenancy ending and our property completion Reviewed on: 22nd December 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we are sorry to hear that you have been frustrated by the time the process has taken - please contact us at marketing @newbury.co.uk so that we can understand what happened in this instance. Response date: 22nd December 2023

Review of the Newbury Building Society, Savings:

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All Staff

Everyone I dealt with (over two days) were so helpful. Reviewed on: 21st December 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 22nd December 2023

Review of the Newbury Building Society, Mortgages:

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Alright on the Night

Process went smoothly. Some minor communication issues along the road, but I was kept informed as relevant at every stage. Reviewed on: 21st December 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreciate it. Response date: 22nd December 2023

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