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Review of the Newbury Building Society, Savings:

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Very helpful and sorted out process for my new ISA account Reviewed on: 15th December 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreciate it. Response date: 15th December 2023

Review of the Newbury Building Society, Mortgages:

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Smooth and Efficient Service

My mortgage was organised via a broker so I didn't have too much direct dealing with NBS but the whole process seemed to run smoothly in minimal time, the offer was made on the advised date and all in all was an efficient service Reviewed on: 12th December 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 13th December 2023

Review of the Newbury Building Society, Mortgages:

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Very straightforward

All very clear, and a nice surprise to be offered a lower interest rate. Reviewed on: 11th December 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 12th December 2023

Review of the Newbury Building Society, Savings:

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One month to open an account

I tried to open an existing members account one year after opening my first account. I was originally told I could open the account on 14th November, when I tried to open the account on 14th I was told I had to wait until January. When I queried why the date had changed I was told I could open the account on 14th. I then tried to open the account on=line via the myaccounts team. After a couple of days the account appeared, so I tried to deposit some money - the deposit was returned without explanation. As a result I went into the branch and after investigatation was advised by the branch staff that the account was not fully verified and that I would receive an e-mail when the account was ready. By the 1st December I still had not received an e-mail so I sent a message via the myaccount on-line protal - again no response was received so I visited the branch, to be told that the account was now available - strangely when I returned home I had an e-mail waiting for me. I would add that the staff in branch are excellent, however your on-line system is very poor and has only become worse since the recent upgrade - I would only recommend Newbury Building Society if doing business via the branch staff (i.e. not on-line). Reviewed on: 10th December 2023

Reply from Newbury Building Society Thank you for providing this feedback - we are sorry that you have experienced a frustrated and protracted process to open the account - this is not what we aim to provide and we would like to investigate what happened this time. Pleas email marketing@ newbury.co.uk so that we can contact you. Response date: 11th December 2023

Review of the Newbury Building Society, Savings:

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A Personal Private Interview to open an account

My wife and I were very pleased to have a personal private interview to discuss opening a Senior saver Account. We needed a joint account where both of us could access our savings. I like using the internet for my banking but my wife prefers the personal touch. This account allows us to use the account in different ways. Reviewed on: 9th December 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreciate it. Response date: 11th December 2023

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