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Review of the Newbury Building Society, Savings:

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Rachel Hawkins is superb

Rachel offered to see me early as I had arrived a little early. Very warm and easy to talk to. She talked me through the offers available without selling any particular product to myself. I had tonnes of questions to which she addressed them all. The branch is lovely, smells new and just a beautiful space really Reviewed on: 6th January 2023

Reply from Newbury Building Society Thank you for kind words and for taking time to leave feedback - Rachel will be so pleased to hear your comments. Response date: 6th January 2023

Review of the Newbury Building Society, Savings:

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Fairly easy to open account but too early to ask if I would recommend NB Society to friends/family.

Generally straight forward but unusual in requiring to open and read several long documents before allowing to continue with application. Information on making initial deposit could have been clearer and provided earlier in process. Reviewed on: 6th January 2023

Reply from Newbury Building Society Thank you for your feedback - we do use it to review processes and forms and this will be helpful. Thank you Response date: 6th January 2023

Review of the Newbury Building Society, Savings:

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Faster Payments

Faster payments seem to take a long time to reach my account. The first faster payment took over 5 hours which worried me that I had put in the wrong details. I would have appreciated a warning about this. Reviewed on: 6th January 2023

Reply from Newbury Building Society Thank you for flagging this and we will pass this on to our Customer Service team to review. Many thanks for taking time to provide feedback. Response date: 6th January 2023

Review of the Newbury Building Society, Mortgages:

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Extremely helpful, prompt and willing.

Newbury helped us with a self build mortgage when most others did not. They have been brilliant throughout, reasonable with their fees, helpful and prompt when we need to draw down our stage funds. We highly recommend them. Reviewed on: 3rd January 2023

Reply from Newbury Building Society Thank you so much for your kind words and for taking time to provide feedback - we appreciate it. Response date: 4th January 2023

Review of the Newbury Building Society, Mortgages:

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Lump sum payment to mortgage

Due to inheritance we were able to make a lump sum payment to our mortgage. The advice we received from Clare Taylor was thorough and very informative. Paperwork etc was sorted out very quickly, considering it was the Christmas season and we were able to make the payment promptly. I have had mortgages with the Newbury Building Society since 1992 and have always found them to be extremely professional, friendly, and always happy to help. Reviewed on: 3rd January 2023

Reply from Newbury Building Society Hi - thank you very much for taking the time to leave us a kind review, we really do appreciate it. We will be sure to share your comments with Clare, who will be so pleased to hear them. Response date: 4th January 2023

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