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Review of the Newbury Building Society, Mortgages:

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Efficient and informative

Excellent service kept informed at every step Reviewed on: 4th December 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 5th December 2022

Review of the Newbury Building Society, Savings:

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Opening a Young Saver Account

I opened a Young Saver Account for my Grandson in the Hungerford Office. The Assistant was really helpful and did all the necessary paperwork immediately so I was able to take his new passbook with me there and then. The printing machine was playing up but she remained calm and sorted it all out, eventually using a good old fashioned pen! The customer service was excellent. Reviewed on: 4th December 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. We will be sure to share your comments with the team at Hungerford, who will be so pleased to hear them. Response date: 5th December 2022

Review of the Newbury Building Society, Mortgages:

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Transfer of existing mortgage

Really pleased that the NBS reached out to me prior to my fixed mortgage maturity and offered me a transfer which has now saved me money for the upcoming years with raising interest rates. Great service. Reviewed on: 3rd December 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we really appreciate it! Response date: 5th December 2022

Review of the Newbury Building Society, Mortgages:

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Helpful as usual

Thanks for your help in obtaining a new product .Please keep your staff numbers adequate to answer phone calls within a short time ,now taking longer! One grouse is the ridiculous secure message system- I have only managed to open one of the last nine secure messages so they are certainly secure! I am sure no one else wants to pay my mortgage,so please either send me a normal email or a hard copy in the post. Reviewed on: 2nd December 2022

Reply from Newbury Building Society Thank you for taking time to provide feedback - we will look into the secure messaging system to see if we can make this process more efficient while retaining the security we require. Apologies that you had a wait for telephoning - we will share this message with the customer service manager to review this. Many thanks Response date: 5th December 2022

Review of the Newbury Building Society, Savings:

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Ok in parts

My intial contact via phone was good, my in branch experience not so. I was given contradictory information which resulted in wasting time which was unnecessary. Reviewed on: 2nd December 2022

Reply from Newbury Building Society We are sorry to hear that your experience was not good in branch - we will look into this, if you can provide us with further information, so that we can ensure these issues are prevented in future. Please email us as marketing @ newbury.co.uk and we will look into the issues. Thanks for taking time to provide this feedback - its important to us to know where we can improve our service. Response date: 5th December 2022

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