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Review of the Newbury Building Society, Savings:

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Staff friendly and easy to deal with offering a branch based account rather than online.

The staff in Basingstoke branch are always very helpful and pleased to see their customers and it makes such a difference. Reviewed on: 20th August 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we really appreciate it and will be sure to let our colleagues in Basingstoke branch know :-) Response date: 22nd August 2022

Review of the Newbury Building Society, Savings:

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Excellent experience at the Newbury Building Society, Abingdon

We visited the Abingdon branch today for an appointment with Catherine. The experience was extremely positive with the outcome being that we were able to open another savings account that meets our needs. Would highly recommend. Reviewed on: 20th August 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it! We will share your comments with the Abingdon branch team and Catherine. Response date: 22nd August 2022

Review of the Newbury Building Society, Savings:

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Graduating to Existing Member Account

Having had a Welcome To Newbury Account for a year I wanted to open the Existing Member Account online. The software/ programme should have allowed this without difficulty. Unfortunately gremlins in the programme would not allow this. A visit to the Basingstoke branch soon resolved this. I then wanted to close the Welcome to Newbury Account and transfer the balance to my new Existing Member Account online. Again the system did not allow this. I sent a message to the Society about the problem and received a quick response. They offered to resolve the problem for me. With the service l have received so far l expect this will be sorted quickly. Reviewed on: 19th August 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it and will look into your examples to ensure we get this right. Response date: 17th February 2023

Review of the Newbury Building Society, Savings:

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All explained in a friendly way in terms I understood

The meeting was handled in an easy manner, every aspect was explained simply and clearly Reviewed on: 19th August 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it Response date: 22nd August 2022

Review of the Newbury Building Society, Savings:

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Welcoming from the start

Although we already have an account with Newbury Building Society, we wished to open a further savings account with our daughter. From the moment we walked into the office we felt welcomed. We had already done the basics over the phone, and had the same inclusive experience. We were not rushed, and every process was clearly explained. Having recently tried to open the account elsewhere, and receiving a very indifferent response, this experience was very welcome. Reviewed on: 19th August 2022

Reply from Newbury Building Society Thank you for your kind words and taking time to leave feedback - we appreciate it Response date: 22nd August 2022

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