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Review of the Newbury Building Society, Savings:

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Super Experience!

From start to finish the whole process was seamless. The lady who I had my appointment with was super knowledgeable and friendly. And I received my new pass book with 48 hours. Reviewed on: 13th May 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we really appreciate it. Response date: 16th May 2022

Review of the Newbury Building Society, Savings:

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We plan to change from individual ISAs to a joint savings account.

We received a warm friendly greeting, firstly from Samantha who showed the options available. We then arranged an appointment to implement the change. Catherine was very helpful and thorough which made the whole process relatively easy. Reviewed on: 13th May 2022

Reply from Newbury Building Society Thank you for your kind words and for taking time to leave feedback for us. We will be sure to let Samantha and Catherine know about your kind feedback. Response date: 16th May 2022

Review of the Newbury Building Society, Savings:

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Very polite and helpful staff

Very polite and helpful staff, especially Gladys at the Basingstoke Branch, and the gentleman who also helped. My experience exceeded my expectations, thank you. Well done. Reviewed on: 13th May 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback and for your kind words. We will be sure to share them with Gladys and the Basingstoke team. Response date: 16th May 2022

Review of the Newbury Building Society, Savings:

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Opening a higher intrest accounts but retaining some capital in "old" accounts

Having been sent new interest rates after being customers for over 1 year, we opted to move money to higher interest accounts. At the same visit we were advised to keep some of the capital in the original accounts. Good customer service. Thank you. Reviewed on: 13th May 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we do appreciate it. Response date: 13th May 2022

Review of the Newbury Building Society, Savings:

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Old Fashioned high quality service.

Old style service. Given C19 and general degradation of Customer Service it's refreshing to get a service that harks back to 'the good old' days. Hopefully it will catch on elsewhere. Reviewed on: 13th May 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 13th May 2022

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