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Review of the Newbury Building Society, Mortgages:

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Excellent

I applied for my mortgage through an independent financial advisor, but the whole experience was very simple, straight forward Reviewed on: 28th August 2021

Reply from Newbury Building Society HI - thank you for taking the time to leave feedback - we appreciate it. Response date: 31st August 2021

Review of the Newbury Building Society, Savings:

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A very pleasant experience

The staff at the Abingdon NBS were friendly and respectful, they took their time to explain everything to me. Reviewed on: 28th August 2021

Reply from Newbury Building Society HI - thank you for taking the time to leave feedback - we appreciate it and will share your comments with our colleagues in Abingdon branch who will be pleased to hear them. Many thanks Response date: 31st August 2021

Review of the Newbury Building Society, Mortgages:

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Helpful, understanding the techniques needed to obtain a mortgage, patients for the elderly.

Being over 82 I was doubtful if I would get a mortgage especially as I had never had one before. I did own my own property of great value, but I needed £100.000.to complete change of use to the existing property. At my age I needed someone with patience to explain everything and give me advice. The person I had was brilliant at her job and so kind. Reviewed on: 27th August 2021

Reply from Newbury Building Society Hi, thank you so much for taking the time to leave feedback for us. We are so pleased that your first mortgage experience was positive, we will be sure to share your comments with your adviser, who will be so pleased to hear this. Response date: 31st August 2021

Review of the Newbury Building Society, Mortgages:

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A smooth, efficient customer experience!

In my recent mortgage application, everyone I contacted at Newbury Building Society was pleasant, helpful and unfailingly efficient. An impressive service which I shall not hesitate to recommend to others. Reviewed on: 27th August 2021

Reply from Newbury Building Society Hi - thank you for taking the time to leave feedback - we appreciate it! Response date: 31st August 2021

Review of the Newbury Building Society, Savings:

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Very helpful staff and excellent customer service

From my first phone call to the Newbury Building Society, which was answered by an actual person, actually at the branch, everything was very straightforward. I needed to contact someone four times over setting up accounts and going online. Each call, there was very little wait time, I got to speak to a person without going through machines and the staff were patient and helpful. I couldn't recommend them highly enough. Why can't everything be this easy these days! Reviewed on: 23rd August 2021

Reply from Newbury Building Society Hi - thank you for taking the time to leave feedback for us - we appreciate it, so pleased that you have had a good experience with us. Response date: 24th August 2021

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