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Review of the Newbury Building Society, Mortgages:

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Wokingham Office very efficient did become protracted afterwards

Started well at local office level But I had to chase up paperwork and Matt (underwriter) did help to complete the deal and it wasn't totally clear what we had to sign and do which meant we had to redo 2 forms and get witness signatures again which caused unnecessary delay in completion Reviewed on: 13th August 2021

Reply from Newbury Building Society Hi - thank you for your feedback - we do take it all comments to ensure that we can improve our processes and procedures. We appreciate it. Response date: 16th August 2021

Review of the Newbury Building Society, Mortgages:

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Rude customer service.

Rude to a level that was unacceptable and unprofessional. Which happened on more than one occasion. From a customer of more than 6 years. Reviewed on: 13th August 2021

Reply from Newbury Building Society Hi - we are very sorry to hear this - please do contact us directly so that we can understand this situation. This is not what we would expect and would like to understand more. Response date: 13th August 2021

Review of the Newbury Building Society, Savings:

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Openning Saving Account Online

NBS is a nice building society always helpful. They suggested I open an account online. I registered and completed the process. Then I learned that the account then needs a weeks approval from head office which is a bit antiquated and this is depsite living in the same place and having other accounts. Then I learn you don't get an automatic book to keep a record of your transaction but you are able to request it but if you did open this same account in branch rather than online its automatically issued. Lastly you go in pay in your deposit and find they have to post you the book rather than give it to you. The staff are lovely and stuck to the rules although seems bit bonkers to spend £0.65 or whatever 1st class post costs needlessly. No one had an answer to this just that its the society rules. Staff did NBS proud and stuck to the rules. The rates are probably the best you can get right now so its worth the hassle but its definitely faffy Reviewed on: 13th August 2021

Reply from Newbury Building Society Thank you for taking the time to provide feedback - it is very helpful and is used to ensure we review of improve processes. We appreciate it. Response date: 16th August 2021

Review of the Newbury Building Society, Savings:

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Opening of additional account

Personal and confident representative who was very helpful and keen to please. Reviewed on: 13th August 2021

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it Response date: 13th August 2021

Review of the Newbury Building Society, Mortgages:

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Friendly, personal, customer service

Every interaction with Newbury feels personal. It feels as though you have a personal relationship with their mortgage team. And it feels as though your call really is important enough for them to take the trouble to try to help as much as they can. I would always recommend them over bigger, possibly better known brands. Reviewed on: 12th August 2021

Reply from Newbury Building Society Hi - thank you for taking the time to leave feedback - our team will be so pleased to hear this. We do appreciate it. Response date: 13th August 2021

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