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Review of the Newbury Building Society, Savings:

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Opening a New Account

Once an agent became available, the process was friendly, efficient making best use of our existing information with the Newbury and the whole process complete smoothly. The rate on offer was far better than that currently offered by others in Andover. Reviewed on: 23rd June 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 23rd June 2023

Review of the Newbury Building Society, Savings:

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Great customer service

Great customer service. Everything was explained to me clearly and helped me make an informed decision. The person who helped me was very friendly and knowledgeable. Reviewed on: 22nd June 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 22nd June 2023

Review of the Newbury Building Society, Savings:

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good interest rates but archaic methods to create an account

Appear to be web enabled but requires manual human processes to complete... in this day that is so archaic Reviewed on: 22nd June 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback, we do appreciate it. We are constantly looking at how we can make opening an account quicker, whilst still complying with the regulation required, but thank you for your patience. Response date: 22nd June 2023

Review of the Nationwide, FlexDirect:

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Poor experience and treatment

When did Nationwide stop caring about its customers? Their response to those unhappy with the Fairer Share Payment has been astonishing. They have persistently ignored and disregarded people who were unhappy about the way it was distributed and treated complaints as feedback so they did not have to respond. They have not shown a shred of contrition and actively encouraged me to take the complaint to the Financial Ombudsman. It was made blatantly obvious to me that my business was not wanted anymore so I switched my account to Metro Bank. The only time Nationwide have said sorry was that they were sorry to lose me as a customer in a generic letter about switching my account. I have had numerous savings accounts, ISAs and even the credit card over the last 19 years in addition to a current account. I have no loyalty to them anymore. Reviewed on: 21st June 2023

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Review of the Newbury Building Society, Savings:

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Good, albeit slow

I opened a savings account with Newbury wanting to support my local building society after falling out with Nationwide. Opening an account was a little convoluted and it wasn't always clear about what I needed to do, and the online system could do with an update, but generally I am satisfied and hope to be a long serving customer. Reviewed on: 21st June 2023

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