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Review of the Newbury Building Society, Savings:

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On the financial ball

It went well and gave some useful pointers. Reviewed on: 14th April 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback, we really do appreciate it. Response date: 17th April 2023

Review of the Newbury Building Society, Savings:

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excellent customer service.

Local building society with easy access and excellent customer service Reviewed on: 14th April 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 14th April 2023

Review of the Newbury Building Society, Savings:

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Excellent and efficient service

Keryn at the Wokingham branch gave excellent and very efficient service. She was friendly, clearly knowledgeable and went above and beyond what I was in there for. She independently followed up on a query as she felt an answer she had been given by head office was not entirely clear so sought more information. She then called me after I had left the branch to pass further information on. Reviewed on: 14th April 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Keryn, who will be so pleased to hear them. Response date: 14th April 2023

Review of the Newbury Building Society, Savings:

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Poor communication

The following extract from an email sent to me sums up my experience with NBS, "I will be conducting a thorough investigation into your concerns. Once I have completed this, I will write to you again. I expect to be able to resolve it within two weeks but if this is not possible I will write to you with an update at that time". I received it on 14th of March and have had ZERO contact since. then. Reviewed on: 14th April 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback. We will pass your feedback onto the relevant team, thank you again. Response date: 14th April 2023

Review of the Newbury Building Society, Savings:

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Is communication a problem?

I went to the Thatcham branch last Monday week., 11 days ago, to open two accounts It has taken 7 working days (Easter intervened) for this to actually happen, and for the last 2 or 3 days they have been trying to call me, but I have not been home early enough to return their call. I tried today and got through to another branch because Thatcham's switchboard was busy. Eventually, today, they sent a voicemail to say that the accounts were now open.. Why all this time?...and if that was the message, could they not have voice-mailed me before? Nevertheless, I like to use local businesses where possible and I am happy to invest locally too. Reviewed on: 14th April 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback, we're sorry for your experience. We will be looking into this and pass your comments onto the relevant team. Thank you again. Response date: 14th April 2023

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