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Review of the Chase Bank, Current account:

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Easy to use and have, with a decent interest rate.

Easy to use and have, with a decent interest rate. Good alerts for upcoming direct debits or payments, that is one of the most valuable things. Reviewed on: 15th February 2024

Review of the Virgin Money, Essential Current Account:

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Waste of my time

Opened a current account because of the decent interest rate. The online application page showed an error and it was the weekend, so no way to call and check what had happened, so decided just to wait a few days. No email confirmation was received. Some days later, received a letter through the post, so "Ok then it worked". Finally had all the info through and tried to get online again to transfer some money in, etc - but the online banking website is VERY unintuitive. Took me going around in circles many times to get logged in, then repeatedly showing the same popups about paperless preferences even though I had sent those, sending you to pages on different domains, opening help pages where the links to perform certain functions don't work, etc. Then spoke to online chat and there appeared to be bugs with that also, so all in all - none of it infused faith in Virgin Money and would just result in me being frustrated, so I have decided to close my new accounts and bank elsewhere. Reviewed on: 26th October 2020

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