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Review of the Sainsburys Bank, Cash Passport MasterCard:

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Awful, don't do it!

Works fine until you don't need it anymore. Turns out there is a non-use card fee every month and there is no correspondence about this at all. No email, no letter, so the fee keeps getting taken out with you none the wiser. When I finally got round to cancelling it, the operator was pretty incompetent. She said they would transfer the money back to my bank account. Great. But she was done with the call until I asked her if they had my bank details on record. They did not. So she had to get them off me. I had to prompt her to do this. And once the money is received in my bank account I have to call them again to let them know to close the account. I'm not sure why this can't be done immediately after giving the first instruction. Banks do this all the time. Very bizarre operation, very incompetent customer service, unethical in the way they charge fees. Just don't do it. Just open an account with a charger bank which lets you use your card abroad. Reviewed on: 30th October 2020

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