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Name: Ali Mohammed

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They say you pay £25 pounds for a claim but it's 25% of the claim amount

Really bad company to deal with starting from last week when I called them when I had a MOT failure on a Tuesday. I contacted them on Thursday to say about the problems on the van. Then they give me some details to give to the garage to call them up, the actual garage spent hours to reach them and then they say to the garage the will pay just half of the parts involved for repair and they cover only £40 per hour labor as well. Then other shocking news I need to pay 25% on the whole repair as a fee or something like that. The garage didn't had time to stay on the phone all day to show them my service history what is huge. I repaired alot on this van and I done everything to their guide lines and today when I had to repair the actual van the garage told me they hardly cover anything on the van plus I need to pay to the warranty 25% first before the job it actually start on the van eventually I told to the mechanic to just do the Job I will pay them myself do not get out any warranty from this company and I will have to go to small claims court now to ask for a refund of the full amount That I paid monthly for them what it was around £500.98 for the highest 5 star coverage. My advise to enyone who try to get a warranty from this company who was many different names under they company number check it yourself. Customer service its - 10 I asked them to call the garage and they said they are not interested. Anyway I got over £600 bill from the garage and they took their time to just let me hanging when I told them from last week alot off forms for the garage to fill up and I will make sure many people will know about this company to make sure they don't waist their time and money coz the stress they put you through it's not worth it I will have to pay court fees now to try to recover my money because they failed to actually help me out. And all those good reviews most of them are fake or robots by the look of it if you look at the times and dates when it was written and answered to them as well. DON'T FALL FOR THIS WARRANTY COMPANY PAY MORE FOR OTHER COMPANY AND READ THE SMALL PRINTS COZ YOU DON'T HAVE TO PAY £25 POUNDS WHEN YOU CLAIM YOU NEED TO PAY 25% OF THE WHOLE AMONT OF THE CLAIM. AND I HOPE ONE OF THE 4 DIRECTOR CAN CONTACT ME BACK REGARDING THIS PROBLEM. Reviewed on: 2nd November 2020