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Miriam Williams

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Review of the Vernon Building Society, Mortgages:

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Highly recommend - excellent service and very helpful staff

I never write reviews - good or bad ones, but I feel like I must write this review for The Vernon because they've been brilliant with me as a customer., and their staff are wonderful and deserve all the praise. I have been a mortgage customer for 3 years now, and this is my first mortgage. Each time I've ever been in contact with their staff I've always received excellent customer service and they have gone above and beyond to answer my queries, get back to me promptly and offer advice and guidance as needed.. On top of that, in a market where rates are ever changing, I do believe I've been offered a brilliant product from The Vernon, and would not get the same deal or same care elsewhere. I would definitely recommend them to anyone who's looking for excellent customer care, and competitive products. Reviewed on: 11th July 2023

Review of the Vernon Building Society, Mortgages:

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Great experience as a first time buyer

I was lucky enough to find Vernon Building Society through my mortgage broker who had previously worked with them. I was a bit sceptical of going with an unknown name, but took the advice. I haven’t looked back - my entire dealings with Vernon have been easy, quick and helpful. Even in the middle of a pandemic I was still able to apply and secure a mortgage and they didn’t delay the process at any point. Customer services have been helpful and the communication has been simple and clear. Thanks for the hamper too - a lovely touch. Looking forward to many more years with Vernon. Reviewed on: 4th November 2020

Reply from Vernon Building Society Hi Miriam, it's an absolute pleasure to have helped first time buyers such as yourselves and to have made the process as simple as possible in these unprecedented times! Thank you for your feedback! Response date: 4th November 2020

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