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Elena

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Review of the Jaja Finance, Credit Card:

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If i could rate them zero I would

I made a payment on jaja app and it displayed a message saying this payment has not been successful. I tried again and the payment was not taken . I logged into my current account and realised that jaja took double payment for a totals of £ 775 on 30th October. I have been in contact with your customer service team several times, and every time I was told that the extra payment would be refunded to my current account. After 20 days , no payment has been transferred. I am now £387.55 out of pocket and jaja is not taken my financial difficulties into account. The business is not behaving fairly, the communication from your customer service lack of knowledge , your staff is not trained to assist your customers, as well as long waiting time to get through an agent , the lines are extremely busy. I have been lost out financially, and you are not looking to put me back in the position I would have been if you had not taken the extra money I got to pay for my monthly living costs, this means that I am experiencing reduced living standards due to the impact that jaja business’s mistake is having on me. Your business mistake is causing financial loss and material inconvenience, as well and emotionally distress. I will definitely refer my complaint to the Financial Ombudsman Service (FOS). This is a regulated business that shouldn’t be operating in the UK ,they are breaching the rules and committing market abuse. PLEASE AVOID IT . Reviewed on: 20th November 2020

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