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Donna White

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Review of the Metro Bank, Business Banking:

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I would leave 0 stars if possible

I have been a customer of this bank since it opened and a advocate of it advising many people to join at as I work as a student advisor in Cambridge. It is unbelievable how far down hill it has become and now at the bottom of the barrel. Not following up important requests and not responding to complaints. Even the Bank in Cambridge not following up complaints when you take time off work to physically go in to find out what is happening. Customer service abominable and fraud department a law unto themselves - they lie and even though calls are recorded - no-one is bothered to look or listen to listen to resolve any issues. Please think carefully before banking here. It all seems good until you have an issue. Not so much the revolution bank - now the reversal bank of all promises to customers. Can’t wait until my finances mature so I can close down my last account - they just don't care anymore. Good ridden to bad rubbish Reviewed on: 1st December 2020

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