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Review of the Jaja Finance, Credit Card:

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This company is a very bad joke !!

This company is a very bad joke. My wife and I were transferred to JaJa in October from Post Office Money, where we had been customers for several years without any problems.We are both in our 70's and because of the pandemic have been staying at home since March. To cope we set up a regular on-line grocery shop with a fixed delivery slot. Until the JaJa card arrived this had worked well. This week when my wife entered the order a prompt came up wanting to send a verification code - to either an email address or a mobile number. The app would NOT let us enter either of these - so no code which means no groceries this week !! Two calls to customer service (Saturday and Sunday). Reached the same person both times, who promised that he had resolved the issue - he hadn't. I asked for (demanded) that the call be escalated and that someone who knew what they were doing should call me back. There has been no call. A 3rd call from us today has finally managed to sort this problem but too late for us to order food etc. I guess we will now have to risk going to the supermarket, something we have successfully managed to avoid for almost 9 months. Tomorrow I plan to apply for a new card from a different provider, at which point we will stop using this useless item from Jaja. At the end of December they will send me a bill - and possibly one in January for a residual balance, after which we will hopefully have nothing more to do with them. Warn all your friends and family !! Avoid these clowns. Reviewed on: 1st December 2020

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