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Neil Batchelor

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Review of the Quotemehappy.com, Car Insurance:

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Avoid Avoid Avoid

Avoid Avoid Avoid Avoid Avoid Avoid - Zero communication. I signed up to Quotemehappy from Comparethemarket. The first issue I experience was the online only - no communication over the phone. So I sent an email to clarify that my NCB was protected as I had selected because the policy docs illustrated the issue post signup. Indeed they responded with an extra fee. Which I complained about because it should have been inclusive in the price I selected. After this point communication was sparse or near zero. They confirmed my NCB had been taken into account however that was not answering the question. Now I have not had contact with them for 48 hours despite their commitment to a 24 hour response time. I have asked to cancel my cover in full twice without a response. I have contacted Aviva over the phone and they refer me back to the email or an online contact form. I am now approaching my bank to get the full refund. Never again. If you want swift action and clarity avoid. Reviewed on: 18th December 2020

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