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Chris Bell

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Review of the Jaja Finance, Credit Card:

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Atrocious

I suggest that you avoid this "company" at all costs. I have been transferred to JAJA from the Post Office which, for many years, has been excellent. I tried to pay JAJA card (just a small purchase to initiate the new card) via BACS: the JAJA web instructions on how to set up a BACS payment does not give the account name (only Sort Code and Account number). My bank wouldn't accept no name. Phoned JAJA customer "services" who gave me an account name. This wasn't accepted by my bank. Phoned again, this time was given another name which didn't work. The person (who seemed to be trying to be helpful but obviously couldn't confirm their actual account name) gave me three more possible account names to try. Non worked. He suggested that I phoned my bank to get them to find the JAJA account name! Surely, it would be simple for JAJA to put their account name on the web page that says how to set-up a BACS payment? The company seems inept; it is such a shame that the excellent Post Office chose such an organisation. I've closed the account and will take out another credit card focused on use abroad. Reviewed on: 21st December 2020

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