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Sarah Campbell

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Review of the Newbury Building Society, Mortgages:

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Straight forward

We hadn’t heard about Newbury before, they were recommended by our mortgage broker after a more known lender pulled all their shared ownership products from the market during COVID. As first time buyers we didn’t really know what to expect from the mortgage process, after the terrible experience with the previous lender who changed their criteria form one day to another we had held out hope. All dealings with Newbury were great! Staff were unfailing polite, friendly and so very helpful. Communication was clear, forms were no nonsense and everything seemed to happen at a really good pace considering COVID and stamp duty holiday. So glad things happened the way they did, the experience with Newbury was worlds away from the other lender, and we ended up getting a better deal! Thanks Newbury!!! Reviewed on: 23rd December 2020

Reply from Newbury Building Society Hi Sarah, thank you for your kind words and for taking the time to leave feedback - we really appreciate it. Congratulations on your new home and we wish you a happy and healthy new year! Response date: 30th December 2020

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