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C Reynolds

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Review of the Santander, Mortgage:

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First time buyers - agreed a mortgage then took it away from us.

My partner and I were extremely happy in November when we had the great news that our mortgage application had been accepted and we can carry on the process of buying our first home (which we had found) We needed to reduce our mortgage by £5K due to an agreement with the seller of our property to which Santander “with drew” our mortgage. Their reason being that we are now in a Tier 4 area (COVID-19) and by looking at our occupations they can see that my partner is currently not working due to the pandemic and they cannot risk giving us a mortgage. How heartless can these people be... no wrong doing of us.. taking away people’s dreams due to a pandemic. Disgusting. Never use this company. Go with another bank who don’t punish you due to a pandemic out of your control. We had a mortgage agreed with an expiry of March 2021 how can a company just take that away from you when you are asking for less than originally agreed. Reviewed on: 29th December 2020

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