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Review of the Monmouthshire Building Society, Savings:

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Not too impressed with their processing of deposits.

Not too impressed with their processing of deposits. This month (December 2025), they correctly credited deposits made by standing order, but then immediately reversed them, and the money is nowhere to be seen. Countless numbers of people are now chasing thousands of pounds. Zero communication from MonBS. Very, very poor showing Reviewed on: 2nd December 2025

Reply from Monmouthshire Building Society Thank you for taking the time to leave your feedback. We experienced some issues with payments requested from customers on the 1st December and we’ve been working on resolving these issues. These issues have now been fully resolved, and all affected transactions should now be reflected as expected. If you are still experiencing difficulties or would like confirmation regarding a specific payment, our Savings & Customer Contact team will be happy to assist you with this. You can reach the team on 01633 844340 and our opening hours are Monday, Tuesday, Thursday, Friday 9am-5pm and Wednesday 10am-5pm. We apologise for any inconvenience that this has caused you and we acknowledge your feedback regarding our communication of this issue. We would like to thank you for your patience at this time. Response date: 4th December 2025

Review of the Starling Bank, Current Account:

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Brilliant for Euro transactions

To complement my personal Starling Sterling current account, I also have a personal Starling Euro account. As a frequent traveller to the continent, I regularly need Euros, mainly for online / app payments, standing orders, direct debits and debit card payments. Starling offers excellent exchange rates, and charges a moderate, competitive fee for the currency exchange. Moving money between my Starling Sterling and my Starling Euro account is child's play, and instant. If I have funds in my Euro accounts, I can pay in Euros with the same debit card I use in the UK - and I can control this in the app. Goes without saying that the Starling debit card supports ApplePay, so whether I am in London or in Nice, I can pay in local currency with my AppleWatch. Starling's full FSCS protection is an additional plus point, setting it firmly apart from currency transfer firms, into a league of its own. Reviewed on: 22nd January 2021

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