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Julie

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Review of the Newbury Building Society, Savings:

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Online banking issues

I registered for online banking last week. Today for the first time I went online, I did make a mistake with my password and the account was locked. I contacted the savings team, and someone unlocked my account. I tried again, and the account was still locked. I tried calling again, and twice after holding on for 20 minutes my call was cut off. I then rung in my local branch - Basingstoke, who said they would email the accounts team to unlock my account. She said someone would contact me this afternoon, so we will have to see. First impressions of customer service not good! Reviewed on: 22nd January 2021

Reply from Newbury Building Society Hi Julie, we are sorry to hear that you have been having these issues - thank you for letting us know - this is not the normal level of service experienced and we would like to apologise for the frustration this has caused. Please can you provide us with a contact email or number by emailing us at marketing @newbury.co.uk so that we can prevent any further issues. Response date: 25th January 2021

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