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P Redfern

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Review of the Newbury Building Society, Savings:

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More ISA

Very helpful lady on the phone to get an appointment and when on the appointment in the office well looked after and gave me useful advice. Reviewed on: 7th March 2025

Reply from Newbury Building Society Thank you very much for taking the time to leave us a review, we're glad you had a positive experience with us. Response date: 12th March 2025

Review of the Newbury Building Society, Savings:

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Opening an ISA account in lockdown

This is in two parts. 1. The actual process was difficult because of lockdown and the unscheduled closure of the Abingdon branch when i was able to visit the branch. So everything had to be done by post (also not so good under lockdown) and finally neatly sorted by scanning a document and sending it by email. All done now. 2. All the staff I dealt with were very helpful and patient with a grumpy (I suspect!) old man . Eventually I got my account opened and it is now in action. Thank you to all who I had spoke to. Reviewed on: 2nd February 2021

Reply from Newbury Building Society Mr Redfern, thank you so much for taking the time to leave feedback - we do appreciate it. We apologise for the difficulties you have experienced and for the temporary closure of our Abingdon branch - we are working hard to take all precautions to ensure the safety of our employees and customers and sometimes this has meant we have had to make difficult decisions in resourcing branches during this time. We appreciate this has not been ideal but thank you for your patience. We will forward your comments to the colleagues who assisted you - they will be pleased to hear that all was completed in the end. Many thanks again. Response date: 2nd February 2021

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