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Review of the Newbury Building Society, Mortgages:

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An outstanding example of quality customer service. Professional, timely and empathetic.

The service was professional, timely and empathetic at all stages. Exceeded our expectations especially considering the operational challenges presented by Covid 19. Exceptional in every regard Reviewed on: 5th February 2021

Review of the Newbury Building Society, Mortgages:

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An outstanding example of quality customer service. Professional, timely and empathetic.

Under normal circumstances, the achievement of such high standards would have been notable. However, given operational constraints due to Covid 19, to have done so in the circumstances is nothing short of remarkable. Reviewed on: 5th February 2021

Reply from Newbury Building Society Dear ABL, thank you so much for taking the time to leave feedback and for your kind words - our colleagues will really appreciate this. Response date: 5th February 2021

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