!!BUYERS BEWARE!!
IF YOU VALUE YOUR CREDIT SCORE, DO NOT USE THESE PETTY BITTER COWBOYS.
IF YOU KNOW WHAT'S GOOD FOR YOU AND WANT A QUIET, STRESS FREE FINANCIAL AGREEMENT, DO NOT USE THESE ABSOLUTE DIABOLICAL AMATEURS.
I am still fighting a battle with Moneyway which has been going on since i exercised my right to terminate my agreement in July 2020. (Legally)
I was well within my rights to do this as i had paid more than the minimum amount they needed for me to do this. It states in my agreement "Termination your rights"
"You have the right to end the agreement as long as you have paid back (££s that they calculate) and as long as the vehicle is in reasonable condition". The vehicle was in near perfect condition with 3 small scratches 1 of which i proved was there when i bought the car. I wonder how many customers have had the same issue but have given in to these bullies.
It seems they want the car back showroom condition or you are in for a rough ride.
I did everything correctly and within their rules BUT.
They are now trying to get me to pay £210 for,,
Firstly,
They said the fee was for Damage to the vehicle and this is what it would cost to make the repairs. I said ok, but i would like to see before and after photos of the repair sites, all of a sudden the fee was no longer for repairs but for what they would lose at auction due to the damage. (I have all the letters with these different claims). I have to say that the car was handed back in near mint condition but Moneyway are still on my case for the fee.
Secondly,
The fee changed to a default sum but for what i am still in the dark about.
Thirdly,
The fee is now for collection of the vehicle.
I receive letters offering a reduced payment, then the next day i get a phone call stating i owe the full amount and how am i going to pay it, they seriously have no idea what each other are doing and obviously don't talk to between themselves regarding their customers.
Moneyway gave me the details of a site they use for their guidelines to fair wear and tear, this CLEARLY shows that my vehicle was handed back to them WELL within these limits. Low and behold, i have heard nothing from them about it.
Remember, i paid my last contractual payment for the car in July 2020, yet they have put on the credit reference agencies that i have missed 5 payments including January 2021. The fee they are after has nothing to do with my agreement with Moneyway, yet they are seriously damaging my credit score by saying these are payments missed by me.
I am currently in contact with the Ombudsman and waiting for a decision to see where i go from there.
THESE PEOPLE WILL HARASS YOU TO THE END,
IF YOU KNOW WHAT'S GOOD FOR YOU AND WANT A QUIET, STRESS FREE FINANCIAL AGREEMENT, DO NOT USE THESE ABSOLUTE DIABOLICAL AMATEURS.
Reviewed on: 8th February 2021
