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Lei

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Review of the Wave Community Bank, Savings:

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Helpful, friendly and knowledgeable

Due to a dip in my mental health and wellbeing, I had managed to lock myself out of the Members Area. I tried several times to figure it out by myself and just became more and more frustrated. Eventually I contacted Wave Bank and explained the problem and the negative impact the problem was having on me. The person who made contact with me absolutely excelled all barriers to guide me through the process, what my first course of action was, including updating my address, password, finding the missing account and resetting my password. Although it took some time to get everything back up and running, the staff member kept me updated, explained in an easy-to-understand way each step etc. I am so grateful to them for helping to reduce my anxiety and feelings of being overwhelmed. The kindness and professionality I experienced had an instant calming effect and I am so grateful. Reviewed on: 29th June 2023

Review of the Wave Community Bank, Savings:

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Friendly, helpful and a wealth of knowledge

I have been with my credit union for almost a decade now and I have always found the staff to be supportive and kind. I am housebound so getting out to see them is really difficult. The staff are very conciderate of my needs and abilities and go out of their way to support me to use the service. I have recently set up funds for my two Granddaughters so that they can start the process of managing their finances in a healthy way and I trust the credit union to always be there to help should they ever get into difficulties. I really recommend everyone to obtain an account. The service and company ethos is excellent. Reviewed on: 17th February 2021

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