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Review of the Newbury Building Society, Savings:

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Having been a member since 2006, I wanted to open a new instant access account to join my Existing Member's Account and Notice ISA. All proceeded well, new account opened and then funded within a day of opening from my nominated bank account. A week later, message arrive into my inbox informing me that as I was opening a new account, NBS were unable to verify me as initial checks had come up with nothing. Could I please send ID to allow this account to be opened? As an existing member of 15 years I find that strange particularly as I'd been transacting on my EMA less than 3 months ago. I haven't forwarded the necessary ID. Will my new account get closed? I wait and see. Reviewed on: 26th February 2021

Reply from Newbury Building Society Hi Jo, thank you for letting us know and sorry that you have been frustrated by this procedures. Unfortunately all online accounts have automatic ID checks which provide prompts for us to check for various reasons to ensure that the transactions are authentic - it is a security measure. Our Savings Manager will contact you to advise of the details - but we appreciate this can seem confusing. Response date: 26th February 2021

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