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Review of the Sainsburys Bank, Car insurance:

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Obstruction

I've just spent a ridiculous amount of time trying to get through to these people to cancel a renewal of my car insurance with them. The phone number on the email leads to an automated response with 4 options all of which lead to a taped voice saying "Thank you and goodbye" without my being able to cancel. There is no cancellation option among the online documents as far as I can see. Eventually after a trawl through the Sainsbury's bank website I found another number, got through, waited, got put through to someone else, waited and finally was able to cancel. I asked if they'd kept my payment details from last year and she said they had. I'm not 100% sure ( it was a year ago!), but I usually ask them not to do this and I seem to recall some woman insisting that they had to do keep them. The girl today said that I should have been given the option not to have these details stored. All in all it seems to me almost designed to make it really difficult/almost impossible to cancel a policy with them. So, unless they do me a quote in single figures next year as opposed to a nearly 25% increase in premium, I won't be using this lot again. Reviewed on: 2nd March 2021

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