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Heidi Aline Povlsen

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Review of the Metro Bank, Current account:

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Follow up to a bad situation

I was a bit frantic as the fraud department had cancelled my debit card and said I needed to go to my branch for a new one. I now live in Cornwall so less then convenient...I was also expecting a payment to my account in a couple days that was very important. I managed to divert the payment to my partners account but was clearly upset. A few days later I received a call from one of Metro's staff unexpectedly and everything was resolved....a new card was posted to me and the £30 I was scammed was put back in my account. This return of funds was beyond their duty and I thought was a nice touch. Reviewed on: 9th March 2021

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