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Amy Pearson

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Review of the Metro Bank, Current account:

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Best banking and customer service ever

Metro Bank gives exemplary service on everything they provide. The day I opened my account I left the branch with my debit card in my hand (this had never happened to me before). When I lost my card, I rang Metro Bank and received a new one the very next day. During the covid pandemic I drove 25 miles to my nearest branch and they let me use their staff loo as there were no facilities open anywhere. This has never happened to me either. The customer service people on the phone are always polite, helpful, friendly and patient and can always help with my query. You don't get passed to different departments, they deal with everything on the same call (in my experience). I cannot fault Metro Bank for anything. They let you use their pens and take them home with you and you can even take your pooch in branch with you where they receive a drink of water and a fuss. I recommend Metro Bank to everyone. They really are the best at customer service. They've got everything right as far as I'm concerned. Reviewed on: 12th March 2021

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