I am most unhappy with the service I received today. I understand that there are covid restrictions, but when I phoned I was told the wait would be 10 minutes, when it fact it was 40 minutes, and even then, the person (*****) was not able to deal with my request and said that he would transfer me – he assured me that if my wait was more than 10 minutes, then a call back would be offered. However, no such call back service was offered, and I faced a further wait of 25 minutes. This is a totally unacceptable level of customer service . I have to say that when the calls were answered, the agents were very helpful. BUT EMPLOY MORE STAFF CLERICAL MEDICAL.
Reviewed on: 15th March 2021
