Karen Hill's community profile page

Write a review

Viewing profile for,

Karen Hill

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (1)

Review of the Barclaycard, Platinum Credit Card:

View on product page

The Human Touch!

I have a Barclay's Platinum Card, also a Master Card. I've always tried to pay the full amounts off every month, and on time. In September, my mother died. I was in pieces for a few weeks, sorting everything out, contacting relatives I hadn't spoken to in years - paying my credit card bill was the last thing on my mind. By the time I remembered, I'd missed the payment date (on both cards) and, obviously, incurred a late payment charge. I was so mortified that I contacted Barclays to explain why this had happened - and Barclays waived BOTH the late payment charges! I was surprised and touched at this - it just goes to show that banks can be human, after all. So well done, Barclays. Reviewed on: 27th January 2015

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.