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Jo Carter

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Review of the Capital One, Classic Credit Card:

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Great to get back on track

Have been very happy with capital one. After a financial problem a few years ago I was left with having very bad credit. Capital one have given me the chance of getting back on track where others wouldn't Reviewed on: 11th June 2017

Review of the NatWest, Everyday account:

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Customer service forget it

Several times we have felt very let down by Natwest customer service but the last time a short while ago has completely put us over the top my husband (who has MS) was trying to talk to customer service about a banking problem and he was struggling to remember his date of birth and our home phone number, so he asked the lady to hold on , he started to ask me to help him and from the other side of the room I could hear her shouting at him telling him he couldn't speak to me whilst he was on the phone to them. This completely got him into a right state, I took the phone from my husband and I told her to stop shouting she then informed me that she was terminating the call because I had told my husband his date of birth, I tried to explain he has MS which has left him with a very poor memory, but I assure you that this is true she told me that he shouldn't do phone banking if he couldn't answer simple questions. I was absolutely mortified and we are now in the process of changing banks Reviewed on: 17th February 2016

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