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Liz Clayton-Jones

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Review of the Metro Bank, Business Banking:

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Truly cares about customers and service

I went to Metro Bank to enquire about business banking after visiting my own international high street bank and two other "famous names", where I waited for some time for advice and was not even acknowledged by staff who were too busy talking to each other. The service was markedly different. I was greeted at the door, offered a seat and a coffee while I waited, and then a member of staff took time to get to know me and my aspirations, talked through options and patiently answered questions. Since then, whenever I have needed them, the customer service telephone help has been courteous, interested and has taken the time to really resolve the issue in one call. Visits to the branch have been similar to the first one, implying this is a standard and was not a one-off. In addition, they have a commitment to community, both creating online interest for all customers (like their Christmas Party) and sponsoring/ holding local business events. It feels like Metro Bank genuinely care about the customer, which - now we have so much choice - will be a defining factor in how all industries will survive in our new future. I would have no hesitation in recommending them, and indeed already have to a number of counterparts looking for a better banking solution. Reviewed on: 26th March 2021

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