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Vicki Leigh

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All reviews (4)

Review of the Direct Line, Car insurance:

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Great customer service

I've been with a Direct Line for years for my car insurance. They are competitive and I haven't had any problems. Their customer service advisors are friendly and efficient. They deserve an award! Reviewed on: 25th July 2017

Review of the MBNA, 5 Credit Card:

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Online use is easy and secure

Online checks on my credit cards is easy. I can access and print out past statements. Everything is up to date so I know exactly what has been added to my credit. Balance transfer Offers come up regularly. Miss a payment at your peril - harsh! Reviewed on: 30th April 2017

Review of the Sainsburys Bank, Personal Loan:

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Quick and easy online application

It really did take only a few minutes to complete the online application. The paperwork came through quickly for signing. The money was in my bank a week after the online application. No problem. Reviewed on: 30th April 2017

Review of the NatWest, Basic Account:

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online banking is good but in branch service is poor

I much prefer to bank online, whether through the web or their app as you get what you want. However, going into a branch involves a painstaking queue, being bombarded by some staff keen for you to leave the queue and do transactions at the machine whilst repeatedly informing them (indiscreetly) I am in the queue to withdraw cash above my daily limit and then feeling wary of the public around me knowing that I'll be walking out of there with a sum of cash. Telephone service is poor too - I asked for an up to date statement because the online couldn't create one. Only to be told they were unable to email me one and I'd be better going into a branch - these are tricky to locate and usually involve car park charges, besides I needed a pdf copy to email to my mortgage broker. Reviewed on: 19th February 2016

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