jill balquin's community profile page

Write a review

Viewing profile for,

jill balquin

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (1)

Review of the Aviva, Pension:

View on product page

Shocking service when requesting pension lump sum payment

I have been trying since last September to take my pension as a lump sum. They sent me the same initial pack 3 times, I had various phone calls which produced nothing, finally I was told I had to have a long detailed conversation with an Aviva agent before I could be sent the necessary form to take my pension - and then when I eventually received the form and returned it in January, the money did not arrive. I am still chasing weekly and am just told each time that they will escalate it - I think they need to check the meaning of the word escalate. I had taken lump sums before Aviva took over Friends Provident, who were so much more efficient. If you are requiring your pension lump sum by a certain date, you will be in trouble if you invest with this company. The Ombudsman needs to take action and get this useless company to sort themselves out pronto. Reviewed on: 7th April 2021

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.