Smart Money People Logo
User profile avatar

Viewing profile for,

Audrey Odriscoll

2

Total reviews written

0

Helpful marks given to their reviews

6

Times reviews seen

All reviews (2)
Review of the Legal and General, Home Insurance:
View on product page

Friendly and Quick

5
I wanted to get home insurance and Legal and General had good reviews, one phone call later and my mind is at ease. I definitely didn't feel pressured or swayed to pay more than I was comfortable with paying. Lovely people! Reviewed on: 11th September 2020
Review of the Barclays, Current Account:
View on product page

Non UK call centres are difficult to communicate with

2
I wanted to see what my balance way on my account as the online website was down. I called happily called telephone banking only to speak to an advisor who asked me to spell my name 4 times and then said "oh, I don't understand what you are trying to tell me, may I call you Andy (my name is Audrey by the way), after almost 17 minutes of this, I said "not to worry, I'll call back later" to which the advisor replied, "but Andy, I just need your name..." at which point I gave up and was left extremely frustrated all day. I did, however, have the complete opposite experience, after summoning my strength again and calling again a few days later with a lovely advisor who spoke English very well and wasn't at all robotic in her questions, we even had a bit of a giggle. All in all, Barclay's customer service is definitely hit and miss and I do dread calling. Reviewed on: 19th February 2016

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.

Collage of people