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Natalie Julie Hall

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Review of the TSB, Classic Plus Account:

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Terrible account

i had had a missed call from the bank with a voicemail regarding needing me to attend an account review. I ignored this and went about my business as usual. I was in the bank paying in a cheque when the cashier told me I needed to attend an account review and asked if I would stay for that at that time, I explained I could not as I had to collect my son from nursery. She then hassled me more to give a date of when I could attend because apparently my account was no longer available and I was going to have to change my account. I told her I would call the other branch in my town and make my appointment. I did this and instead of asking for a review I told them I wanted to close the account that was a packaged account and change it to an account with no monthly fee. I explained I did this because I was being bullied into making an appointment and the cashier told me my account was no longer available which I was now told this was not true and did I want to change my mind and keep my account however by this point I didn't want to keep paying for an account to them when their service and staff would treat me that way Reviewed on: 19th February 2016

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