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Billie Clark

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Review of the HSBC, Bank account:

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Terrible customer service

My card got blocked so I couldn't buy any food for that evening! It then took 1 hour and 40 mins on hold before I could speak to anyone, meanwhile I twitted hsbc help and they were absolutely uselessly telling me I have use another card! The problem was I didn't have another card! This happened at 6.30pm and wasn't resolved till 9.40pm and at that point it was to late to go back out to get food! The lady I spoke to on the phone was so rude it actually upset me! I'm seriously disappointed. Reviewed on: 26th February 2016

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