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David Baker

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Review of the Aviva, Pension:

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Abysmal customer service

Have just started to communicate with Aviva to access my pension. Have called free phone numbers but it can take many attempts to actually join a queue. More often than not you are told to ring back later. Once actually in the queue the long wait begins. Just short of an hour today. Once through, the staff are reasonable although I did not receive the letter I was supposed to have been sent after my first call. I was then told that release of money once I have returned appropriate information will be up to twenty days! There is clearly a lack of resource and archaic systems within this company. Am very disappointed. Reviewed on: 4th May 2021

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