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Review of the CAF Bank, Current Account:

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Expensive

We are a very small local charity with cash at bank of about £30,000. The number of transactions on our bank account are few and far between - no more than 5 per year. CAF Bank introduced a monthly fee of £5 some years ago, rising to £8 per month recently. I challenged their charges by letter and asked them to take into account the frequency of our transactions. They were completely intransigent - no negotiation, no dialogue - their letter in reply was both impersonal and abrupt summarised as "take it or leave it". The inappropriateness of their charges is further compounded by they extremely poor and clunky website whiuch is not in the slightest user friendly. So we left CAF Bank for NatWest who offer a free banking service for charities. Not recommended Reviewed on: 13th May 2021

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