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Samy Gohar

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Review of the Hastings Direct, Car insurance:

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Hastings cancelled my car insurance without any warnings..

Hastings have cancelled my car policy without any warnings, no email or a letter. Received email on 14th May stating your policy is cancelled. When asked they said because my car was write off and I should insure another car within 30 days, but I didn't know of this 30 days and Hastings didn't contact me by any mean to warn me. I spoke with Blessing on 15th May she escalated to her manager Maggy whose response to me is go check Terms and Condition, so basically Hastings are not doing their job to send me email to warn my policy will terminate after 30 days rather a MANAGER is telling me go read terms and conditions! IF THEIR MANAGER RESPONSE IS LIKE THAT WHAT DO YOU EXPECT FROM NORMAL EMPLOYEES!! I WORK IN CORPORATE BANK AND MY ADVISE TO HASTINGS BE PROFESSIONAL AND LEAD BY EXAMPLE. Spoke with Tamara on 21st May and she's blaming the postman she said we issued you a letter on 04th May, a letter that I have never received. I said to Tamara guess what I received every letter from Hastings but not this because they never sent me a warning letter. Complete unprofessional-ism, they cover themselves they didn't do their job and now blaming the post, and rude response go check the policy terms. I will just say they have no honesty, no integrity. Reviewed on: 24th May 2021

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