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Jon Faulkner

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Review of the Newbury Building Society, Savings:

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Good rate, slow set up

The Welcome to Newbury savings account gives a market leading rate but opening the account as a new customer is long winded and slow. The online application form has to be downloaded, printed out, completed and posted to the Society. Also, the form is for different types of account, which is not entirely obvious when completing for the first time. I did not complete a section asking what type of account was to be opened so this caused a further delay. If the form could be completed online, such omissions could easily be highlighted when completing the form and this type of issue avoided. Additionally, there is no option to make an initial deposit electronically at the outset. I had to wait for my account details to be posted to me before I could do this as opposed to sending a cheque with my posted application. This caused a further delay of just over two weeks as the initial letter from the Society failed to arrive. Reviewed on: 28th May 2021

Reply from Newbury Building Society Hi Jon, thank you for taking the time to provide feedback - we appreciate it and will be using it to improve the experience of account opening. We are constantly looking at how we can improve procedures, especially online and your feedback will help us. Apologies for the delays you experienced, we will share your comments with the customer service team. Response date: 28th May 2021

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