Gemma Storey's community profile page

Write a review

Go to business site

Viewing profile for,

Gemma Storey

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (1)

Review of the Hastings Direct, Car insurance:

View on product page

Appalling service- avoid!

If i could give no stars i would. Avoid this company like your life depends on it. I am absolutely disgusted with the service, or lack of service from Hastings. It has taken them 4 weeks to view video footage of my non-fault claim and now subsequently time has run out regarding having to pay my excess. This is not the only issue, I have been placed on hold more times than I care to speak of (equating to hours not minutes). When I logged a complaint I was basically told that because they didn't agree with my claim it would not be upheld! I took insurance with Hastings a number of years ago owing to its good reputation but I categorically am saying now that I woukd not recommend them. I am actually going to pay the remainder of my policy to be able to go elsewhere immediately. To say I am disappointed is an understatement. Shame on you Hastings - an experience than has gone from bad to worse each and every time I have had to make contact!” Reviewed on: 5th June 2021

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.