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Lesley Cutlet

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Review of the Policy Expert, Home insurance:

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Incompetent handling of my Key Cover Policy

I purchased annual Key Cover with my house and contents insurance on 8th June with a start date of 17th, on receiving my olive documents and information leaflets it became apparent that I had not received the Key Fob that I have to register and attach my keys to. I contacted Policy Expert only to (eventually) told that they had not passed my details onto Key Cover so Key Cover have not sent our a key fob as they are unaware that I am a policy holder!! I was not given any assurance that my details would be passed to Key Cover today so who knows how long I will wait for my key fob. If my keys are lost or stolen or I lock myself out if my car or home who knows if I’m coveted despite having paid my premium over a week before the policy start date. The individuals I spoke to at Policy Expert were very polite however someone did not do their job properly so I would not recommend this company . Reviewed on: 17th June 2021

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