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Ian Taylor

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Review of the HSBC, Business Banking:

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Dreadful

Accessing HSBC Business account online is a truly dreadful process. The forms don't work properly. The online assistant crashes. When you try to phone to get assistance I waited 2 hours in a queue and never got through. Is there any online bank worse than this? My other account is First Direct, which is a bank that actually works online. Amazing that these 2 banks are owned by the same company. It's almost like the adults run First Direct and the 13 year olds run HSBC Business Banking. Reviewed on: 24th June 2021

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