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A Richards

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Review of the M&S Bank - Marks and Spencer, Current Account:

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Rubbish customer service

Took out a credit card on Saturday, used it twice and then it was refused. Telephoned M&S and was told it had been cancelled the day it was issued - impossible as I had used it twice! Reactivated card and promised to look into the problem. Nothing further heard. Wrote to M&S "customer service." Nothing heard. Paid off account, e-mailed cancellation and requested confirmation that account closed. Nothing heard. E-mailed again - guess what nothing heard. Given up and filed under "Hopeless". Reviewed on: 8th August 2017

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