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K from Kent

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Review of the Autonet Insurance, Insurance Broker:

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Time wasters, poor customer service, on-line system wouldn't work, daily price rises despite quote not yet expired.

Autonet came up with the best quotes on Confused.com and go compare, with a clearly stated start date a little way into the future, but when I tried to purchase the price had gone up. I phoned to query this and they said prices go up every day and they had no record of the original quote I had been given, so if you get a quote and don't purchase that same day, then the quote is as good as useless. (I've been advised that leaving a quote request to the last minute can cause higher quotes as they know you are desperate to renew,) So I tried to buy on-line, but their system didn't work, I went through pages of data input but when I clicked on 'buy now' the system just hung, with a wheel turning endlessly. Eventually I got a 'server error' message, so went through the same rigmarole later but got the same result. The next day I waited for hours to get a telephone response, but gave up in the end. I tried later and finally got through and went through the whole procedure again with another price increase, but I declined to provide my first name as being unnecessary for buying insurance, but they would not budge, saying that it was a legal requirement, which it isn't (I have a problem with full name disclosure because I am known by a middle name (in common with Boris Johnson, Paul McCartney and thousands of others), but annoyingly computers persist in addressing me by my never-used first name. I spoke to customer 'service' who were useless. They blamed my system for the server error message and said there was nothing they could do. I gave up having wasted literally hours of my time trying to buy their insurance - they don't deserve customers. How on earth do they get a 4.5 defaqto rating? I eventually insured through another (more expensive) company who didn't even ask for my first name Reviewed on: 20th July 2021

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